Family and Friends

Client Portal as a service

Leaf Care recognises that people’s lives are busy and that it can sometimes be difficult to visit your loved ones in care homes as often as you would like to.

Leaf Care uses Client Portal, a digital system that allows a family to keep up to date with the day-to-day of their loved ones. Using Client Portal means that you can quickly and easily access and view current data, staying close to what’s important to them, wherever you are.

What are the advantages of Client Portal?
  • You have digital access to your loved one’s electronic file, which includes their Care Plan and reports from healthcare professionals.
  • You have a view of Leaf Care’s activities and events.
  • It’s a free service that allows you to stay better connected and fully engaged.
Collaboration with family

At Leaf Dementia Villages, we provide the opportunity for you to share activities with your family and friends. It might be that you do something together that you always did before the move, or make new memories doing something new with those that you care about. These moments can be crucial to those living in care.

We invite family and friends to actively participate in the household and in the events that we organise that include gardening, watching movies, enjoying music, dining in our restaurant, or doing jigsaw puzzles. If you choose, you can also get involved with laying the table for dinner or helping with the ironing.

We have no restriction on visiting times, giving you flexibility around your commitments that may include balancing work and family at home.

Staying connected. You could:
  • Organise a family meet-up in the home. It’s an excellent opportunity for all the family to get to know our residents, healthcare professionals, and volunteers.
  • Create a WhatsApp Group among family members so you can easily coordinate or share things.
  • Plan with the family who is visiting and when. It can be helpful for our residents with dementia to have visits evenly spaced where possible.
  • Consult with family members and healthcare professionals to understand which family member will get involved with specific tasks and to ask for suggestions on the most beneficial visiting times for family or friends.

Collaborating with family is essential to the successful running of Leaf Dementia Villages. Only by working together can we ensure that our residents feel as comfortable as possible and maintain a sense of self. Read our interview with our key worker, Joe.

What tasks do the families help with?

Joe: “For example, there is one son who always helps with ironing. In the beautiful weather, he and his mother went walking through Suffolk. The oldest son helps in the living room and plays bridge every Friday, the residents also find it very pleasant. There are two families who do their own laundry or cut their parent’s hair. Another family member helps on Wednesday and Saturday evenings, always setting the table and helping with the food. Another family regularly comes to help the granddaughter with food and drink. So basically, just everyday things!”

How do you coordinate this?

Joe: “They work together; they also take over from each other where necessary. For Shirly, when the sherry is finished, they bring a new bottle. Because of this, you notice that everyone is very involved. This means that there is a close bond and a good atmosphere. If there are grandchildren, they bring them. We have Joyce, whose baby great-grand-daughter visits, and the residents enjoy this so much.  Recently the daughter of a resident came to ask if there was any budget to cheer up the indoor garden, then she proceeded to hang plants. Small things like that sometimes make a big difference and therefore, it feels even more like home! And, of course, there are difficult moments, but it is also important to show nice things to the family. We have clear, open lines of communication that help build trusting relationships.”


Questions and Answers (Q and A)

Leaf Care can help you build a Family-collaboration Plan. Our support can include what items your person with dementia will be bringing with them and the Portable Appliance Testing (PAT) of their electrical items. Or, we can support you with hosting a family event such as an afternoon tea or the screening of a specific film.

No, we only ask that our visitors arrive after 9 am and leave by 10 pm. While visiting, we ask visitors to respect the home as if it were their own, along with the dignity of others while toileting, and to understand that some people don’t like to be watched while they eat. There is lots you can do at our Dementia Care Villages; we encourage you to use the spaces.

Yes, we have a training plan to support volunteering with our residents, which can include getting involved with baking, food preparation, singing, playing the piano, and going for a walk.

Leaf Care’s style of dementia care is new and innovative. We work in collaboration with universities, research teams, students, our healthcare professionals, and the families of our residents, helping us learn and grow. Our weekly blogs provide insight into dementia care and offer helpful coping strategies for our readers.

All of our residents have an allocated key worker who learns to understand what works well for your person with dementia. The key worker uses this information as a foundation for their Care Plan.

It takes time to settle, but experience teaches us that people with dementia do settle into their new home. In extreme circumstances, where an individual is facing challenges with settling, we can request further support from health dementia teams and dementia-led Occupational Therapists. We have blogs and guides that can further support in this area (INSERT LINK to 9. Blog)

Leaf Care offers lots of opportunities to meet and find out information, and our key workers can provide you with information about day-to-day care. We hold drop-in sessions three-times-per-year, advertised on our notice boards.

All Care Plans are reviewed annually. The senior teams update care plans every month with person-centred notes to help us meet the needs of our residents.

Open Days

Open days are held every Thursday and Friday at Ixworth Court Care Home, from 12.30 pm to 3 pm, with no appointment necessary. You can bring your relatives along to our open days, and we can provide a tour of the care home. If you would like to visit at any other time, or to have a meal in our restaurant, please call 01359 231188 to book.

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